All items are subject to quality check before they are shipped as our team checks each individual item for damage or defects before they are packed and delivered to you.
We are located in Southern California and with our next day shipping promise, we will process and ship out your order within 1-2 business days upon clearance of the payment. You will receive a tracking number as soon as your order has been processed.
Q: Where do we ship?
A: We ship to all 50 states within the United States.
Q: Where do we NOT ship?
A: We do not accept PO Boxes or APO / FPO addresses as FedEx does not ship to these locations. We also do not ship to any US territories (such as Puerto Rico and Virgin Islands). Lastly, we do not accept any freight forwarding addresses as they may cause transit issues or delay transit times.
We currently do not ship to any international countries.
Q: How much is shipping?
A: Most items ship free. Smaller items will ship via United States Postal Service while larger items will ship via FedEx Ground.
Shipping to Hawaii and Alaska is also free with the exception of larger/heavier items (i.e. – headlights, taillights etc.). These items will go by FedEx Second Day Air so you will see an additional shipping charge upon check out.
Q: What if I need to change my address?
A: We cannot modify / alter any addresses; we can only ship to the address we've received under your payment. Should you be checking out with PayPal, we can only ship to your PayPal Confirmed Address. If you are checking out using Credit Card, we can only ship to your Billing Address.
An additional fee of $17 will incur for packages that cannot be delivered and must be held for pick up. Please Contact Us
if you have any questions.
Q: When should I expect my package?
A: Since we are located in Southern California, general delivery times for Standard Shipping are as follows
West Coast: 2-3 business days
Mid Coast: 3-5 business days
East Coast: 5-6 business days
Q: Why haven't I received my package?
A: If the tracking status shows delivery but you have not received the item(s), please check around your property, household, leasing office and with fellow neighbors. We will not be held responsible as it is the carrier’s responsibility to successfully deliver the item to you. In such cases, we can assist in contacting the carrier to track the whereabouts of your package. For any further issues, please Contact Us
Q: What if I receive a damaged package?
A: If at any event you received your package in damaged condition, please Contact Us
immediately. We will need to notify our carrier and possibly file for a damage claim. To ensure that the carrier has sufficient evidence and documentation of the damaged package, you will need to keep all contents of the package including the inner and outer packaging materials. Photos and/or videos may be required upon filing the damage claim. Upon receiving a damaged package, it is best to notify us immediately as a damage claim may take 5-7 business days to process with our carrier.
Q: Can I cancel once my item has been shipped?
A: Unfortunately, once you have received your tracking number and you see movement on the carrier's website, we cannot stop or cancel the order. Extra charges will apply for any refusals, non-deliverable addresses or unwarranted returns.